Booking Terms & Conditions
Booking & Deposit Terms
A 25% deposit is due within 24 hours of booking to secure your appointment. Appointments with an unpaid deposit after 24 hours may be released from our calendar. The deposit must be paid before service begins and will be applied toward your total service price.
Cancellation & Refund Policy: Your deposit is fully refundable if you cancel at least 48 hours before your scheduled appointment start time. If you cancel less than 48 hours before your appointment, the deposit is non-refundable.
To cancel or request a schedule change, call 407-861-0661 or email service@gleamproautodetail.com.
Remaining Balance
The remaining balance is due upon completion of service, following your final walkthrough, unless otherwise agreed in writing.
Vehicle Condition and Additional Charges
Pricing is based on the vehicle details and condition provided at booking. If an inspection identifies conditions requiring additional work, we will explain the recommended services and obtain your approval before performing work that increases the quoted price.
Expectations and Limitations
Results depend on the vehicle’s age, condition, and previous care. Complete removal of every stain, odor, scratch, or paint defect cannot be guaranteed. Any significant limitations identified during inspection will be discussed before service begins.
Existing Damage and Sensitive Areas
Please disclose known damage, loose trim, failing clear coat, aftermarket modifications, electrical issues, or other concerns before service. We may photograph the vehicle’s condition and decline treatment of areas that cannot be safely serviced.
Vehicle Access and Personal Belongings
Please remove valuables and personal belongings before your appointment and ensure the vehicle is accessible at the agreed location. The customer is responsible for obtaining permission for detailing at that location and providing a safe, suitable work area.
Weather and Company Cancellations
Unsafe weather or site conditions may require rescheduling. If Gleam Pro cancels or cannot safely perform the service, you may transfer your deposit to a new appointment or receive a full refund.
Service Concerns
Please inspect the vehicle with us upon completion and promptly report any concerns so we can review them and discuss an appropriate resolution.
Submitting reserves your selected time and emails an invoice for 25% of the displayed quote. Pay securely through the invoice. The deposit is part of your service total.